How can we help?

On the website or in the app, choose an in-clinic or video visit with Dr. Muhammad Arif Khan, pick a free time slot and confirm with your mobile number. You will receive a confirmation on WhatsApp or SMS straight away.

Online bookings must be made at least 30 minutes before the start time. For anything sooner, call the clinic on +92519876543 and the front desk will check for a walk-in space.

Yes. You can cancel or reschedule online up to 24 hours before your appointment. Inside 24 hours, please call the clinic so the front desk can help.

Yes. We send reminders 24 hours and 1 hour before your appointment, on WhatsApp first and by SMS if WhatsApp is not available. You can change your reminder preferences in your account.

Join the waitlist for the day you want. If a slot frees up we will offer it to you and hold it for 15 minutes while you confirm.

Cash, debit or credit card, JazzCash and Easypaisa. Online methods open a secure payment page after checkout.

You can pay at the clinic reception on the day of your visit. The consultation fee is Rs 3,000 for both in-clinic and video visits, and it is shown before you book.

If an eye test booking is cancelled before the test, or an optical shop order before dispatch, we refund online payments to the original method within 7 to 10 working days. See the refund policy for details.

Enter the code in your cart. We check it straight away and show the discount, or tell you why it does not apply, for example if it has expired or the items are not included.

All eye tests are done in the diagnostics room at MAK Eye Care, G-8 Markaz, Islamabad. There are no blood tests and no home visits: every test needs the equipment in the clinic.

Pick a time slot when you book the test online, or ask at reception. Many tests, such as eye pressure and slit-lamp examination, are done during your consultation with the doctor.

Most tests need no preparation. Tests with dilating drops blur your vision for a few hours, so do not drive for 4 hours afterwards. Stop wearing contact lenses before corneal topography and biometry. Each test page shows the preparation needed.

Most results are explained in the same visit. Scan reports appear in your patient portal and in the app as soon as they are ready, and we send you a WhatsApp message. Turnaround time is shown on each test.

You can cancel online until the test has started. Once the test is under way it cannot be cancelled.

Delivery in Islamabad is Rs 150 for optical shop orders under Rs 2,000 and free above that. Pickup from the clinic is always free.

Prescription-only eye drops need a valid prescription. Upload a clear photo at checkout or use a prescription issued at MAK Eye Care. The optician at MAK Eye Care Optical verifies it before your order is packed.

Yes. Upload a photo of your prescription and choose delivery or pickup. Our optician will prepare the order, confirm the price with you and then dispatch it.

Open the prescription in your account and tap Refill. Matching eye drops are added to your cart, with the prescription already attached.

For safety, opened eye drops and contact lens boxes cannot be returned. Frames can be exchanged within 7 days if unworn and undamaged. If you receive a wrong or damaged item, tell us within 48 hours and we will replace or refund it.

Choose Video consultation when you book with Dr. Muhammad Arif Khan. Video visits suit follow-ups, test results and advice. At the appointment time, open the appointment on the website or in the app and tap Join. The room opens 10 minutes before the start.

A phone or computer with a camera, microphone and a stable internet connection. Find a quiet, well-lit place and keep any previous reports nearby.

Yes. A video consultation costs the same as an in-clinic visit, Rs 3,000.

Video visits are not for emergencies or for new problems that need an eye examination. For sudden loss of vision, a painful red eye, an eye injury or a chemical splash, go to the nearest emergency department straight away.

Enter your mobile number and the one-time code we send by WhatsApp or SMS. There is no password to remember.

Yes. Add family members such as children or parents to your account, then choose who the appointment, test or order is for.

Only patients with a completed visit can leave a review, once per visit. Reviews are moderated before they are published, and we only show your first name and last initial.

Go to your account settings to choose WhatsApp, SMS, push or email, and set quiet hours when we should not message you.