Privacy policy
Last updated
Template: review with your legal adviser.
Your health information is personal. This policy explains what MAK Eye Care collects, why, and how we protect it.
What we collect
- Identity and contact details: name, date of birth, sex, mobile number and email
- Health information: appointments, consultation notes, glasses and medicine prescriptions, eye test results and scans, and documents you upload
- Order details: eye test bookings and optical shop orders, delivery addresses and payment status (we do not store full card numbers)
- Technical data: device type, app version and basic usage logs used to keep the service secure
How we use it
- To provide care, book appointments and send reminders
- To process eye tests, optical shop orders and payments
- To contact you about your care by WhatsApp, SMS, push notification or email, based on your preferences
- To improve our services and keep them secure
- To meet our legal and regulatory obligations
Who we share it with
We share information only when needed:
- With the doctor, nurses, opticians and eye test technicians involved in your care
- With service providers such as messaging, payment and hosting companies, under contracts that require confidentiality
- With authorities when required by law
We do not sell your personal information.
Keeping it safe
Access to records is limited by role and recorded in an audit log. Data is encrypted in transit. Staff are trained on confidentiality. We handle data in line with the laws of Pakistan, including the Prevention of Electronic Crimes Act 2016.
Family accounts
A guardian can manage records for children and dependants added to their account. Adult family members can ask to manage their own records.
How long we keep it
Medical records are kept for as long as required for safe care and by law. Other data is deleted or anonymised when no longer needed.
Your choices and rights
You can view your records in the patient portal, update your details, change notification preferences and ask us to correct information. To make a request, email privacy@makeyecare.pk.
Changes
We will update this page when our practices change and show the date of the latest version.