Payment terms

These terms explain how payments work at MAK Eye Care.

Accepted methods

• Cash at the clinic or on delivery
• Debit and credit cards
• JazzCash
• Easypaisa

When you choose an online method at checkout, you are taken to a secure payment page run by our payment partner. We do not store your full card details.

Prices

• All prices are in Pakistani rupees (PKR) and include applicable taxes unless stated otherwise.
• The consultation fee is shown before you book. Video consultations cost the same as in-clinic visits.
• Eye test and optical shop prices are shown in the catalogue. The price confirmed at checkout applies to your order.
• For prescription-upload orders, our optician confirms the final price before dispatch.

Delivery and collection fees

• Optical shop delivery in Islamabad costs Rs 150 for orders under Rs 2,000 and is free above that.
• Pickup from MAK Eye Care is free.

Coupons and offers

Coupon codes have a validity period and may apply only to certain eye tests, packages or product categories, or require a minimum order value. Only one coupon can be used per order. We may withdraw an offer at any time, but valid orders already placed will be honoured.

Failed or pending payments

If an online payment fails, your order stays unpaid and you can retry or switch to cash. If money leaves your account but the order shows unpaid, contact us with the payment reference and we will investigate.

Receipts

Receipts are available in your account for paid appointments and orders.

Refunds

Refunds follow our refund and cancellation policy.

Contact

For payment questions, email billing@makeyecare.pk.